About ChrissyOne

photo: Christina Wiley

ChrissyOne

…is the virtual identity of Christina Wiley – photographer, photo editor, musician, writer, cat behaviorist, and occasional plumber. She lives in a primitive village outside Seattle, Washington.

Professional Experience

Production Artist / Photo Editor
Amazon
July 2011 – Present

Photo Editor & Production Artist for Amazon Local.

Photo Editor
Microsoft
October 2009 – October 2010 (1 year)

Photo Editor for the Bing search engine. My duties include the selection of images for the Bing Visual Search, as well as finding compelling images for marketing uses, and for the Bing home page.

Web Designer
borealis|Design
January 2007 – October 2009 (2 years 10 months)

Freelance graphic design for web and print.

Technical Support
Adobe Systems
January 2007 – April 2009 (2 years 4 months)

Tier 3 Support Technician for Elements products and Photoshop.com.
I handled tech cases escalated from phone agents which included research, testing, gathering customer information on software issues, and consulting with the engineering department to find solutions.
During my tenure I worked on the Photoshop CS3 and CS4 beta programs, which included forum administration and moderation, and also creating documentation for known bugs and other issues.
I also handled Tier 3 escalations for Photoshop Elements and Premiere Elements, which also included document creation and updating, as well monthly reporting on support trends to the respective product teams. This reporting involved researching and consolidating data gathered from vendor agents as well as case-by-case note surveys.
Finally I was the tech support lead for the Photoshop.com online sharing service, where I monitored customer issues on forums and email channels and reported service problems to the product team. This also included technical documentation and direct customer-contact duties.

Imaging Tech
Wizards of the Coast
March 2002 – January 2007 (4 years 11 months)

Imaging tech for Magic:The Gathering products, D&D, Pokemon, Duel Masters, Miniatures…
Color correction for CMYK printing, image retouching and compositing.
I operated in a project-based workflow where one operator was responsible for any given book, card set, or table-top game. It was vital to work closely with art directors to help shape the look of a particular project, and often I was required to create complex edits to existing art in order to achieve the desired result. Time management was also important as often multiple projects would overlap and compete for limited resources.

Image Tech / Scanning Team Lead
Getty Images
February 1998 – July 2001 (3 years 6 months)

Image Tech – color correction, clipping, compositing, retouching
Scanning Team Lead – managed in-house scanning processes and practices using Linotype Hell drum and flatbed scanners.
I started at Getty (previously PhotoDisc) as a digital image retoucher. At the time this included not only color correction, cropping, clipping paths and compositing, but also taking tech support calls from customers, file management and backups, CD mastering of products, and some graphic design work.
I then moved to a lead position in the scanning department when it was brought in house. I was responsible for running 3 Linotype drums scanners as well as a flatbed Topaz scanner in a high-volume production environment. I also created scanning workflows and managed color and calibration profiles for the equipment.

Image Tech
PhotoDisc
January 1995 – February 1998 (3 years 2 months)

At PhotoDisc I did general Photoshop work including color correction, clipping paths and alpha channel creation, layered compositing, and cleanup/restoration of stock images.
I also did phone technical support for PhotoDisc’s CD ROM products.

Education

Art Institute of Seattle
AA Commercial Photography
1991 – 1993

I studied all facets of commercial photography, but concentrated on product and corporate-industrial shooting as well as digital imaging and printing. I learned old-school darkroom skills, worked with very early versions of Photoshop and the first Kodak/Nikon digital camera. I’m also proficient with Medium and Large Format film cameras and digital capture backs for both.